Keep Records When Dealing With Credit Card Firms – Atlantic.
Consumers should make a point of keeping records of all communication made with credit card companies.
Industry commentator Daniel Indiviglio states individuals should take precautions when speaking to customer service staff, particularly when they are discussing bill settlements.
Mr. Indiviglio, writing for the Atlantic, urged consumers to be sure to write down the reason for all conversations they might have with credit firms and to also take down the name of the employee they have spoken with. He said it is possible for important information regarding your account to be lost by customer service departments, which is a situation that can lead to debts being called in, despite being canceled.
He urges, “Get a letter declaring your zero balance after settling. Even if you’ve settled, you can still expect calls from third-party collection agencies.”
UK’s Fraud Prevention Service warned credit card users last week to keep their banking details safe at all times.